When placing an order with Nupep Shrooms, payments should be received within 12 hours, via one of our accepted payment methods. Orders that are unpaid after 12 hours will be automatically canceled. Any canceled order cannot be placed back in processing status. If a payment comes in after an order is canceled, the order will remain canceled and a store credit will be given. A refund will not be provided for late order payments. Failing to pay for an order more than 1 time can result in a permanent ban from Nupep Shrooms websites and services. Bans will be determined on a case by case basis by the Nupep Shrooms management team.
Nupep Shrooms takes product quality and customer safety very seriously. We have rigorous product testing standards that help us ensure that the product you are getting from us is the highest quality possible. In the rare event that you receive a product that you feel does not meet the quality standards you were expecting, we encourage you to reach out to our support team for further assistance. Our management team will review each refund request on an individual basis to determine the best possible resolution. If we determine that a refund is necessary we reserve the right to offer Store Credit in place of a refund. The form of refund is determined based on your payment method, and order amount. We will work with each customer to come to a solution. Nupep Shrooms also reserves the right to charge a processing fee to refund a payment.
All customer concerns and refund requests must be submitted within 7 days of your order’s delivery. We are unable to provide any refunds for orders after 7 days.
If you for some reason receive a product that is defective, please let us know within 7 days, so we can investigate right away. Each complaint will be reviewed by our management team and a credit or replacement product will be given when appropriate. Replacement products will only be sent in the case of defective items. Nupep Shrooms reserves the right to determine the appropriate compensation (credit or replacement) on a case by case basis.
Credits that are given will expire after ninety(90) days. Credits will be given in the form of a coupon code. Each coupon code can only be used one time if the credit is not used in full, the remaining credit becomes void and will be unable to reissue a new coupon code for the remaining balance.
In the rare event that a customer is unhappy with an order we may offer the option to return your order. In cases where a product is defective or your order was incorrect, we will cover shipping costs to return the package. If a customer is unsatisfied for reasons other then defective product, We may choose to offer the customer a refund, in this case, the customer is responsible for all return shipping costs.
Refunds are subject to the approval of our management team. In the event that multiple of the same item are purchased, we will only be able to issue a refund for unopened items. If an item is opened and is not satisfactory, please do not open the remaining items, please contact customer service right away. Defective products will be determined by our management team on a case by case basis, it should be noted that finding seeds in your cannabis products is normal and any reports will not be considered defective products unless otherwise determined by our management team.
In the rare event that an item becomes out of stock or is missing from your order before shipment, we will take steps to contact you to make a change to your order. We will attempt to contact the customer for up to 3 hours. On the third hour, we will make a selection for a replacement product that closest matches the product you chose. If we fail to make contact with you a refund/credit will not be provided for any replacement items we may choose.
Our support or management team may request additional evidence that may aid in the investigation of your ticket. This may include asking photo photos, videos, or other information. If the requested information is not provided or refused, we reserve the right to refuse a refund, store credit, or return of any product.